Shipping policy

Shipping Policy

Last updated: [2025]

Welcome to PISTACHIO. We are committed to delivering our homemade Palestinian sweets to our customers across Ireland in a safe, timely, and reliable manner. Please review our shipping policy below.

1. Shipping Areas

PISTACHIO currently ships only within the Republic of Ireland. We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • As our products are freshly prepared, processing times may vary slightly to ensure quality.

3. Delivery Time

  • Estimated delivery time is 2–5 business days after order dispatch.

  • Delivery times may vary depending on location, courier delays, or unforeseen circumstances.

4. Shipping Fees

  • Shipping fees are calculated at checkout and depend on the delivery location and order size.

  • Any applicable shipping costs will be clearly displayed before you complete your purchase.

5. Fresh & Perishable Items

Our sweets are homemade and may be perishable. We take special care in packaging to maintain freshness during delivery. Customers are advised to:

  • Ensure someone is available to receive the order

  • Store products according to the instructions provided upon delivery

6. Delivery Issues

If your order is:

  • Delayed

  • Damaged

  • Incorrect

Please contact us within 24 hours of delivery with your order number and clear photos (if applicable), and we will do our best to resolve the issue promptly.

7. Incorrect Address

PISTACHIO is not responsible for delays or losses caused by incorrect or incomplete shipping addresses provided by the customer. Please ensure all delivery details are accurate before placing your order.